Frequently asked questions.
Can’t find the answer? Write to us.
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Are your products new?
Yes, new products only.
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Where do your products come from?
From distributors and wholesalers established in the European Union.
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Are you an official reseller of the brands you sell?
No, we are an independent reseller.
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Why are prices not displayed?
Our suppliers’ prices change. Rather than an approximate price, we give you an exact price by e-mail.
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How do I order?
Add products to your request, send it, then confirm our offer in writing. Nothing is due before you confirm.
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Can I pay online?
Not yet. Accepted payment methods are given in our reply, before any order.
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Do you deliver outside France?
State the delivery country in your request: we reply according to the destination and the product.
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Can I return a product?
If you are a consumer, you have fourteen days from receipt to exercise your right of withdrawal. Write to us to arrange the return.
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Which guarantee applies?
The legal guarantee of conformity, for two years from delivery, and the guarantee against hidden defects.
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Do you sell to businesses?
Yes. Please state your company name and EU VAT number in your request.
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I am a distributor: how can I send you an offer?
Go to our suppliers page: a form lets you introduce your company and your terms.
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What do you do with my data?
Information sent through the forms is only used to reply to you. This website uses no cookies and no analytics.